When conflicts in the workplace go unaddressed, they can have an adverse impact on employee productivity as well as teamwork. The University of Miami Conflict Resolution Certificate Program emphasizes the development and enhancement of key skills used to understand the nature of conflict in the workplace and how to effectively resolve it. Students will learn to identify and diagnose conflicts, evaluate the situation, then decide the best management strategy for various forms of conflict. They will also study the art of active listening, learn to assess and analyze viable solution alternatives for a given problem, and use collaborative resolution for achieving goals.
This program is offered through the Office of Professional Advancement at the University of Miami.
Possessing top-notch management skills can open doors in a variety of industries including advertising, sales, construction, marketing, and industrial production, as well as in the retail and hospitality industries. The U.S. Department of Labor projects the employment rate for most management positions will either rise or remain steady between 2012 and 2022. New businesses will seek out management material, while established companies will recognize and reward managers with skill sets that reflect a more modern, forward-thinking business approach.
Human resource managers are also tasked with conflict resolution, and the U.S. Department of Labor expects that field’s employment rate to expand by 13% between 2012 and 2022; higher than the average growth rate for all professions combined.
During the course of the program, each student will create an ePortfolio of their completed assignments to showcase program learning and program outcome mastery. This is a valuable tool to demonstrate professional skills and knowledge to current or potential employers.
The online format gives students the freedom to work at their own pace, navigating through modules of content that build on topics presented in the program’s required textbooks. By reviewing custom-curated articles, websites, and other electronic materials, students will expand their knowledge and gain an understanding of current applications in the business sector. Interactive study tools allow students to review key terms and topics prior to written and objective assessments, and practice quizzes increase skill development and ready students for module tests.
FINANCIAL ASSISTANCE OPTIONS
DISPLAY YOUR ACCOMPLISHMENTS WITH OUR CAREER AND PROFESSIONAL DEVELOPMENT BADGES The Division of Continuing and International Education’s mission is to empower people to reach their full potential through lifelong and lifewide learning. Revolutionary learning experiences are created for our students to ensure that we meet the demands of the ever-changing economy. We continuously measure our programs’ core competencies, instruction, quality, standards, and service. The continuing education landscape has elevated an era of innovation and disruption and as such, the Office of Professional Advancement has instituted a badging system. Graduates of our programs will be able to virtually display a badge, which showcases their new skillset to prospective employers and professional colleagues. How does it Work? Badges are earned by successfully completing a certificate program through the Office of Professional Advancement. * Upon completion, you will receive an email with instructions on how to collect your badge. Once collected, you can display your badge on social media sites like LinkedIn. Any potential employer will be able to click on the badge for a list of specific skills associated with the respective certificate received. *Please call us for a list of approved programs. For more information about our career and professional development badging, please call us at 305-284-4000.