The ability to solve problems quickly and efficiently is a valuable skill all managers should have in their toolkit. The University of Miami Alternative Methods of Problem Solving Certificate Program teaches cutting-edge techniques for handling various types of conflict in a vast array of settings where problems can occur, including the workplace. By utilizing techniques such as rapport building, empathic listening, behavior modeling, reframing, and decision making, students will hone their interpersonal communication and management skills and enhance their ability to solve problems and increase both harmony and productivity. They will leave the course armed not only with new methods and strategies for solving business problems, but also with life skills that can be utilized in a variety of circumstances and settings.
This program is offered through the Office of Professional Advancement at the University of Miami.
Possessing top-notch management skills can open doors in a variety of industries including advertising, sales, construction, marketing, and industrial production, as well as in the retail and hospitality industries. The U.S. Department of Labor projects the employment rate for most management positions will either rise or remain steady between 2012 and 2022. New businesses will seek out management material, while established companies will recognize and reward managers with skill sets that reflect a more modern, forward-thinking business approach.
Program learning outcomes include: analyzing and diagnosing how to manage conflict; explaining how conflict situations arise in the workplace; understanding the benefits of utilizing facilitation for conflict resolution in the workplace; describing the function of mediating conflict; and applying negotiation skills to manage conflict.
During the course of the program, each student will create an ePortfolio of their completed assignments to showcase program learning and program outcome mastery. This is a valuable tool to demonstrate professional skills and knowledge to current or potential employers.
The online format gives students the freedom to work at their own pace, navigating through modules of content that build on topics presented in the program’s required textbooks. By reviewing custom-curated articles, websites, and other electronic materials, students will expand their knowledge and gain an understanding of current applications in the business sector. Interactive study tools allow students to review key terms and topics prior to written and objective assessments, and practice quizzes increase skill development and ready students for module tests.
FINANCIAL ASSISTANCE OPTIONS
DISPLAY YOUR ACCOMPLISHMENTS WITH OUR CAREER AND PROFESSIONAL DEVELOPMENT BADGES The Division of Continuing and International Education’s mission is to empower people to reach their full potential through lifelong and lifewide learning. Revolutionary learning experiences are created for our students to ensure that we meet the demands of the ever-changing economy. We continuously measure our programs’ core competencies, instruction, quality, standards, and service. The continuing education landscape has elevated an era of innovation and disruption and as such, the Office of Professional Advancement has instituted a badging system. Graduates of our programs will be able to virtually display a badge, which showcases their new skillset to prospective employers and professional colleagues. How does it Work? Badges are earned by successfully completing a certificate program through the Office of Professional Advancement. * Upon completion, you will receive an email with instructions on how to collect your badge. Once collected, you can display your badge on social media sites like LinkedIn. Any potential employer will be able to click on the badge for a list of specific skills associated with the respective certificate received. *Please call us for a list of approved programs. For more information about our career and professional development badging, please call us at 305-284-4000.
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