Welcome to the University of Miami Alternative Methods of Problem Solving Certificate Program

The ability to solve problems quickly and efficiently is a valuable skill all managers should have in their toolkit. The University of Miami Alternative Methods of Problem Solving Certificate Program teaches cutting-edge techniques for handling various types of conflict in a vast array of settings where problems can occur, including the workplace. By utilizing techniques such as rapport building, empathic listening, behavior modeling, reframing, and decision making, students will hone their interpersonal communication and management skills and enhance their ability to solve problems and increase both harmony and productivity. They will leave the course armed not only with new methods and strategies for solving business problems, but also with life skills that can be utilized in a variety of circumstances and settings.

This program is offered through the Office of Professional Advancement at the University of Miami.

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Quick Facts About the Program

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  • Career Outlook

    From the smallest family-run shop to the largest Fortune 500 corporation, businesses of every size rely on managers to keep things running smoothly. These managers oversee every aspect of the company’s operation, from sales to marketing to finance, even stepping into the owner’s role when necessary. As with any business, the core is always its people, and no skill is more crucial than a manager’s ability to lead, direct, and inspire other employees. While a specialization in economics, accounting, production, or other fields can add value to a manager’s resume, the way a manager communicates with those inside and outside the company has the greatest impact on overall success. Managers understand the importance of workplace ethics, critical thinking, and the business decision process, and they utilize these skills to maximize sales and productivity. 

    Possessing top-notch management skills can open doors in a variety of industries including advertising, sales, construction, marketing, and industrial production, as well as in the retail and hospitality industries. The U.S. Department of Labor projects the employment rate for most management positions will either rise or remain steady between 2012 and 2022. New businesses will seek out management material, while established companies will recognize and reward managers with skill sets that reflect a more modern, forward-thinking business approach.

  • What Will I Learn?

    Students are introduced to a theoretical framework of problem-solving and decision-making skills, then learn how those foundational tools can be used to effectively resolve conflicts in the workplace. The program offers new ways to recognize and defuse problems, enhances the ability to become an active listener, and motivates students to create contingency plans regarding predictable future situations. Key concepts such as relationship building, productive communication, becoming an empathic listener, and effective decision making give students the power to effectively assess new conflicts and achieve solutions in a wide variety of circumstances. 

    Program learning outcomes include: analyzing and diagnosing how to manage conflict; explaining how conflict situations arise in the workplace; understanding the benefits of utilizing facilitation for conflict resolution in the workplace; describing the function of mediating conflict; and applying negotiation skills to manage conflict.

  • How Will I Benefit from UM's Program?

    The University of Miami Alternative Methods of Problem Solving Certificate Program is unique in that the learning outcomes are integrated using a facilitated, hands-on approach with module deliverables and application-based written assignments. The program components are supported by cooperative learning, inquiry-based learning, and hands-on learning methods. Unlike programs based solely on theory, our program connects academics to the workplace by allowing students to experience learning applications based on real-world utilization of the program content, with the benefit of feedback from an industry professional who is an expert in the subject matter. The instructor also maintains a virtual open door to address questions, clarify program content, and interpret career learning connections. 

    During the course of the program, each student will create an ePortfolio of their completed assignments to showcase program learning and program outcome mastery. This is a valuable tool to demonstrate professional skills and knowledge to current or potential employers.

  • Is This Program Right for Me?

    This program is perfect for executives, managers, team leaders, business owners, and other working professionals who can benefit by honing their problem-solving and decision-making skills. 

    The online format gives students the freedom to work at their own pace, navigating through modules of content that build on topics presented in the program’s required textbooks. By reviewing custom-curated articles, websites, and other electronic materials, students will expand their knowledge and gain an understanding of current applications in the business sector. Interactive study tools allow students to review key terms and topics prior to written and objective assessments, and practice quizzes increase skill development and ready students for module tests.

  • How Long Is The Program?

    The program is eight weeks in length.

  • Program Format & Location

    This program is available fully online.

  • Tuition & Fees

    The price for the course is $3,495 plus textbooks (approximately $225).

  • Financial Assistance Options

    To learn more, please speak with an enrollment advisor at (305) 284-4000.


  • What Can I Do After Earning The Certificate?

    Graduates leave the program with a new skill set that will enhance their resume, increase their value to current and future employers, and showcase their active pursuit to master modern business strategies and solutions.

  • What Are The Requirements To Earn the Certificate?

    High school diploma

  • Required Courses

    The Nature of Conflict and How to Prevent It, Approaches to Problems and Working Towards Collaboration in the Workplace, The Three Channels of Communication and the Importance of Listening to Resolve Conflict, Integrative Negotiation and Mediating Problems, and Decision-Making for the Manager and Achieving Effectiveness as a Conflict Manager.

  • Professional Badges



    The Division of Continuing and International Education’s mission is to empower people to reach their full potential through lifelong and lifewide learning. Revolutionary learning experiences are created for our students to ensure that we meet the demands of the ever-changing economy. We continuously measure our programs’ core competencies, instruction, quality, standards, and service.

    The continuing education landscape has elevated an era of innovation and disruption and as such, the Office of Professional Advancement has instituted a badging system. Graduates of our programs will be able to virtually display a badge, which showcases their new skillset to prospective employers and professional colleagues.

    How does it Work?

    Badges are earned by successfully completing a certificate program through the Office of Professional Advancement. * Upon completion, you will receive an email with instructions on how to collect your badge. Once collected, you can display your badge on social media sites like LinkedIn. Any potential employer will be able to click on the badge for a list of specific skills associated with the respective certificate received.

    *Please call us for a list of approved programs.

    For more information about our career and professional development badging, please call us at 305-284-4000.

  • Have Questions?

    Call 305-284-4000 or email opa@miami.edu. Our enrollment advisors can answer any questions or schedule a meeting to discuss your goals and opportunities.


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